Refund policy

Granite Refund/Return Policy

At Granite, we aim to provide the best wine experience. If you are not completely satisfied with your purchase, please review our refund/return policy below.

Eligible Products:

• Wine bottles
• Wine accessories

Return Timeframe:

• Returns must be initiated within 14 days after reception.

Return Conditions:

• Wine bottles must be at least two-thirds full and undamaged.
• Wine accessories must be repacked.

Refund Methods:

• Refunds will be issued to the original payment method.

Return Shipping:

• Customers are responsible for return shipping costs.

Proof of Purchase:

• Only the name of the person who placed the order is required for returns.

Non-Returnable Items:

• All items are eligible for return.

Exchanges:

• Exchanges are possible upon request if the product is proved defective.

Damaged/Defective Products:

• Clients must return the damaged or defective product to us.

International Returns:

• We accept international returns under the same conditions.

Summary

• Returns accepted for 14 days

• Customer provides return shipping

• No restocking fee

• No final sale items

For any questions or to initiate a return, please contact our customer service team at jordan@granite.wine / +6598274841 (Whatsapp only).